A company’s website speaks volumes about their values and expectations for both their clients and their professionals.
You want to feel important to service providers, not just a number or a paycheck.
You want to know that you and your problems matter to them.
When you need a plumber, your friends and neighbours are generally more than happy to help you find someone.
All you need to do is ask someone on your Twitter feed or Facebook page and the next thing you know, you’ll have plenty of recommendations.
Where do you go from there?
The Three R’s – Referrals, Research, Results
When it comes to finding plumbers in London, there is no shortage of them trying to offer their services.
The question becomes how to know you’re going to select the right person for the job.
That’s where the three R’s come into play.
Referrals Are Important
Referrals are an excellent place to begin. Friends and family that have positive experiences with a given company can give you firsthand validation of what you may expect. You can also use social media platforms like Facebook community groups to ask for suggestions. Real people with real voices giving you recommendations give you a jumping off point.
Research Your Options
From there, it is your responsibility to conduct research. Look into the company, their history, and their social media presence. Is the company responsive to people that have questions? Do they allow comments on their social media platforms or are their pages locked? If there are any negative comments or posts, are they a result of the client or the servicer?
Results Matter, So Make the Call
Once you have conducted the research, you would need to verify results of work that is similar to what you need to have completed. Call the company and ask them for references doing the same kind of job you expect. Ask them about the individual that will be performing the service and their history. If possible, request to speak with that person ahead of time for peace of mind in your selection process.
Recognise When It’s Time to Say No
As you speak to people and plumbing companies, you will need to recognise that there is a time to say no and move to the next plumber in line.
If the company refuses to connect you with a plumber ahead of time to discuss expectations or service history, you may want to move on. In the end, if anything feels off or if you feel like the plumber is not disclosing something, trust your gut and keep searching.
A lack of transparency does not encourage a positive experience between a client and plumber. With as many plumbers in London as there are, you will find one that will meet your needs.
You might have to look a little harder, but in the long run, you and your plumbing will appreciate the effort.